25.06.2019 - German Speaking Customer Service Advisor

German Speaking Customer Service Advisor for the biggest German Telecommunications Company!

Cosmote e-Value, member of ΟΤΕ Group, is an integrated Contact Center that offers innovative Customer Relationship & Experience Management and Business Process Outsourcing services, being capable of fully undertaking the end-to-end design-to-implementation process for its customer’s strategies and operations. We have been providing integrated solutions for nearly 20 years, while in 2014 e-Value International in Romania was established.

What you will do:

  • Provide a high level of customer service to German speaking clients at all times.
  • Respond and record consumer enquiries/questions raised through free phone lines for customers.
  • Maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
  • Be able to offer recommendations to common technical problems or frequently asked questions.
  • Work effectively as part of a team, developing effective and supportive relationships with colleagues.

What we offer

  • Competitive remuneration salary.
  • Continuous paid training.
  • Excellent working premises in Athens city center.
  • Lots of benefits and discounts (phone plans etc).

Qualifications

  • Possession of excellent oral and written communication skills in German language (Good command of English would be considered as an asset).
  • Possession of excellent interpersonal skills, including working with staff to explain and resolve difficult situations.
  • Good understanding of computer systems and other tech products.
  • Availability to work in rotating shifts, Monday to Friday, from 8 am till 10 pm.


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