Customer Complaints Agent (Full-time, Athens, GR)

Join our Team and contribute to the deployment of our fiber optics & 5G Network projects! As Customer Complaints Agent you will play an integral part in handling customer complaints, resolving issues and ensuring customer satisfaction.

Main Responsibilities:

• Ensure the accurate recording, tracking, monitoring and analysis of all complaints made to the Customer Service Department.
• Prioritize complaints according to their urgency and influence on the business.
• Investigate the complaints thoroughly within a timely fashion, communicate with complainants and coordinate with other departments to ensure that a complaint is resolved satisfactorily within the agreed timescales
• Review and close complaint files
• Help to maintain the case management system and flag any system changes that may be required to improve service delivery
• Systematically monitor the speed with which investigations are progressing to ensure that good office practice is maintained.
• Ensure learning from complaints is embedded and changes are made to improve service delivery.
• Ensure that every customer receives a positive customer experience on every contact.

To qualify for the role, you must have:

• Ability to handle and perform in stressful situations
• Active listening and problem-solving skills
• Demonstrable experience in a complaint handling or similar role
• Commit to Customer Service
• Understanding of workload management and prioritization
• Exceptional organizational skills and attention to detail.
• PC skills- Use of MS Office systems including MS Excel, Word and Outlook
• Excellent communication skills, both verbal & written in German and English (Level C1 and B2 respectively)

What we offer:

• Competitive remuneration package
• Catered lunch
• Private health insurance
• Flexible remote working
• A modern working environment
• Continuous training and education programs

Apply here:

https://phoenixen.breezy.hr/p/71c43a58d8a301-customer-support-agent?source=dsa