Accenture is a global management consulting, technology services and outsourcing company with approximately 450,000 people in 120 countries. If you join Accenture you can make great ideas happen for some of the world’s most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
General Information:
Position: Content Review Associate- German speaking
Location: Dublin, Ireland
Contract: Full-time role 40 hours per week, 12 months contract (with view to extension)
Work Hours: Must be flexible to work in a 24/7 environment
Job Description
Accenture is hiring full-time employees to work as a Content Reviewer on a fixed-duration project for one of our global leading clients. Help improve the quality and safety of online content, while gaining hands-on job experience.
As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
Duties and Responsibilities
Day-to-day responsibilities may include, but are not limited to:
- • Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
- • Respond to user inquiries with high quality, speed, empathy, and accuracy
- • Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
- • Fulfill base productivity and quality requirements
- • In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
Eligibility
- •Fluency in desired language (and English)
- •Strong attention to detail to ensure quality of work
- •Enthusiastic, positive attitude with a strong willingness to learn
- •Good knowledge of internet and associated technologies
- •Experience in a professional work environment (Recent graduates welcome)
Benefits
- • Working for an international enterprise company
- • Great training
- • Company social events
- • Opportunities for career progression
European Talent Advisor
