Are you a German speaker with a native-like level, seeking new job opportunities in Athens, Greece? Are you interested in expanding your career in account management, while acquiring and retaining high-value customers?
How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound?
In this role it’s all about communication and client management. As a VIP Account Manager with German, you will be responsible for developing and managing high-value VIP Sportsbook players, aiming at building relationships that will drive loyalty across the company taking them to the next level.
The responsibilities of a VIP Account Manager with German will be as follows:
- build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviors, interests and dislikes
- responsible for VIP base growth focusing on new players retention and reactivation
- answer any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner
- manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations
- responsible to ensure the smooth running and success of the events process
- set up bonuses for VIP players according to company’s guidelines
- liaise with other teams and departments to find solutions
The ideal VIP Account Manager with German is / possess / has:
- good understanding of online Sportsbook
- excellent knowledge of Microsoft Office (especially Excel) & experience on CRM tools
- understanding of CRM campaign planning
- good analytical & reporting skills
- customer-driven; Ability to react quickly to customer feedback and to adapt communication style based on customer needs
- excellent command of English and near-fluent German
- nice to have: Bachelor’s/Master’s studies will be considered as an advantage
For the VIP Account Manager with German position, our client offers:
- exciting & friendly work environment
- career & competencies development
- continuous training
- flexible working conditions
- competitive salary package & bonus
- internal competitions & rewards
- team medical & life insurance
- commuting expenses
If you are interested in applying for the VIP Account Manager with German position, we want to hear from you now! Apply online by registering on our website & submitting your application with the link below!
